Recall agent
Works through recall lists and overdue patients, reaches each one on the channel they prefer, and books them straight into the diary.
- 6-month check-up due
- Voice
- SMS
Intelinteract® · The experience layerAI agents that talk to your customers, work with your teams and connect to your systems.
A complete phone system and agentic contact centre in one platform, across phone, WhatsApp, SMS, email, web chat, social media and your own app, so every conversation doesn't just get answered, it gets things done.
- Phone
- SMS
- Web chat
- Social media
- Mobile app
Business phone system
A complete phone system, with AI built in.
Intelinteract replaces your existing phone provider. Bring your numbers or get new ones, and run every call, message and follow-up from one platform — no separate telephony contract needed.
01
Buy or port your numbers
Get new local and freephone numbers in minutes, or port the numbers your customers already know — with no disruption.
02
Smart call routing
Auto-attendant menus, ring groups, call queues and business-hours rules send every caller to the right place.
03
AI receptionist, 24/7
Answers every call, books and reschedules appointments, handles FAQs and hands over to your team with full context.
04
Every calling essential
Transfer, hold, forwarding, voicemail and call recording — everything you expect from a modern business phone system.
05
Missed calls, recovered
Callers who can't get through are followed up automatically by SMS or WhatsApp, so enquiries turn into bookings.
06
Phone, messaging and CRM together
Calls, SMS, WhatsApp and social messages land in one place, alongside a built-in CRM and sales pipeline.
Call intelligence
Know what happens on every call.
AI analyses every conversation so managers can see what's working, coach their teams and catch the calls that should have turned into business.
- Call summaries and transcripts
- Sentiment and intent detection
- AI call scoring and staff coaching
- Booked vs. unbooked call tracking
- Missed-opportunity alerts
- Live dashboards and trend reports
AI agents
AI agents that don't just answer. They get it done.
Voice AI agents pick up every incoming call, then book, reschedule and cancel appointments and keep patient and customer details up to date, directly in your EPR, practice management system or CRM.
Inbound call · Voice AI agent
New patient · In progress
Conversation
Done in your systems
EPR · PMS · CRMYour AI team
A specialist agent for every job on the front desk.
Each agent runs its own workflow around the clock, on the channels your patients and customers already use.
Appointment confirmation agent
Confirms tomorrow's appointments, handles “can I move it?” replies on the spot, and refills cancelled slots from the waiting list.
- Confirming 42 appointments
- Voice
- SMS
Sales & marketing agent
Answers new enquiries in seconds, qualifies them, follows up treatment plans and quotes, and books consultations with your team.
- New enquiry: Invisalign
- Web chat
- Social
- Voice
Customer feedback agent
Checks in after every visit, collects ratings and comments, invites happy patients to leave a review and flags concerns to a manager.
- Visit completed
- SMS
- Voice
Behind every channel
- Phone numbers
- VoIP & SIP
- SMS
- Web chat
- Social media
- Mobile app
AI agents+ your team
Reads and writes to
- EPR & EHR
- Practice management (PMS)
- CRM
- Booking & diary
- Customer management
The same agents answer on your phone numbers, your VoIP and SIP lines and every messaging channel, and they hand over to your team with the full conversation whenever a person is needed.
Every channel
Phone, WhatsApp, email, social and your app, in one conversation.
Customers get in touch however suits them. Every call, WhatsApp, text, email, web chat, social media message and in-app conversation lands in one place, answered by the same AI agents and the same team.
- Phone
- SMS
- Web chat
- Social media
- Mobile app
One customer history
Every conversation, on every channel, sits on one timeline, so nobody has to repeat themselves.
Switch channels mid-conversation
A missed call becomes a WhatsApp, a WhatsApp becomes a booking, and the history follows the customer.
One queue for your team
Calls and messages from every channel are routed together, by team, skill, site and opening hours.
Your own app included
Conversations from your custom mobile app join the same queue, history and AI agents as every other channel.
Contact centre
A full agentic contact centre, from 2 seats to 1,000+.
AI agents and human agents work side by side on one platform. Start with a small team and grow into a multi-site operation without changing systems.
2seats
A front desk that never misses a call
50seats
Multi-team support with queues, skills and SLAs
1,000+seats
Multi-site enterprise contact centres
Route
Omnichannel routing
Phone, WhatsApp, SMS, email, web chat, social media and your mobile app in one queue, with skills-based routing.
IVR and virtual agents
Visual IVR flows and AI voice agents that resolve requests or hand off with full context.
Engage
Outbound dialling
Preview, progressive and predictive dialler campaigns, with AI agents for reminders and follow-ups.
Agent assist
Real-time guidance, knowledge suggestions and automatic call summaries and wrap-up.
Manage
Supervisor tools
Live monitoring, whisper, barge and real-time wallboards across every queue.
Workforce management
Forecasting and scheduling that match staffing to demand.
Improve
AI quality management
Automated scorecards on every interaction, not a small sample.
Interaction analytics
Sentiment, topics and trends across all conversations and channels.
Agentic CRM
A CRM that fills itself — and follows up for you.
Built into Intelinteract. Every conversation, on every channel, updates the customer record and your sales pipeline — then AI agents and your team take the next step.
One customer timeline
Calls, WhatsApp, SMS, email, website chat, social and in-app messages land on a single customer record.
Pipeline that builds itself
Every enquiry becomes a lead or deal automatically, qualified and moved through stages as conversations progress.
Next actions, scheduled
Follow-ups are booked as AI outbound calls or assigned to the right person — with reminders so nothing slips.
Works with your CRM
Use the built-in CRM on its own, or keep Salesforce, HubSpot or Dynamics 365 in sync.
Sales pipeline · built automatically
LiveNew enquiry · 2
Missed call
Voice◆ AI call back · in 5 min
Instagram DM
Social◆ AI reply sent
Qualified · 2
Website chat lead
Web chat● Human call · Wed 14:00
Quote request
Email◆ AI follow-up · Thu 10:00
Proposal · 1
Group booking
WhatsApp● Human call · Fri 11:30
Won · 1
Annual plan
Voice◆ Onboarding booked
◆ AI agent● Human agent
How it works
From every conversation to measurable revenue.
AI agents and human agents work from the same customer memory, so every interaction — inbound or outbound — moves the customer forward instead of starting from scratch.
- Phone
- SMS
- Web chat
- Social media
- Mobile app
- AI agents + human agents
- 01RemembersCustomer memoryHistory, bookings, open quotes and previous enquiries — shared context for every AI and human agent.
- 02DetectsOpportunity engineSpots missed calls, unbooked plans, lapsed customers and follow-ups that slipped through the cracks.
- 03EngagesOutbound automationTriggers personalised outreach, reminders and feedback surveys across voice, WhatsApp, SMS and email.
- 04ImprovesFeedback intelligenceCollects NPS, CSAT and CES, monitors reviews and analyses sentiment to show where the experience breaks.
- 05GrowsRevenue growth AIDrives more bookings, higher acceptance, better retention and greater customer lifetime value.
Use cases
AI agents that don't just answer — they complete the task.
Every conversation is natural, contextual and available 24/7 — whether your customer reaches out, or you reach out to them.
Inbound
Conversations that come to you
- Customer supportResolve questions and requests on the first contact.
- Appointment bookingBook, move and cancel appointments around the clock.
- FAQ handlingAnswer the questions your team hears every day.
- Order trackingGive real-time order, delivery and account updates.
- Call routingUnderstand intent and send callers to the right person.
- Multilingual conversationsServe every customer in their own language.
Outbound
Conversations you start
- Appointment remindersCut no-shows with timely reminders and easy rebooking.
- Customer follow-upsFollow up on every enquiry, quote and missed call.
- Feedback collectionGather NPS, CSAT and reviews after every interaction.
- Payment remindersChase overdue payments politely and consistently.
- SurveysRun voice and messaging surveys at scale.
- Lead qualificationQualify new leads and book them straight into your calendar.
Intelligent reporting
Manage, measure and coach your whole team — human and AI.
See how every agent is performing, find out why, and help your people improve — with reporting that works across every channel and every conversation.
Team performance · this week
All channels
| Agent | Handled | CSAT | Resolved |
|---|---|---|---|
| AI receptionistAI | 412 | 4.7 | 91% |
| Sarah M.Human | 138 | 4.9 | 88% |
| James K.Human | 121 | 4.3 | 79% |
| AI sales agentAI | 265 | 4.6 | 84% |
Coaching suggestion · James K.
Customers asking to reschedule waited an average of 90 seconds before being offered a new slot. Offer alternatives earlier in the call.
3 calls to reviewShared with team lead
Scorecards for every agent
Human and AI agents measured side by side on resolution, response time, conversions and customer satisfaction.
Quality checks on every interaction
AI reviews every call and conversation against your standards — not a small sample picked by hand.
Coaching built in
Spot coaching moments automatically, with the exact call snippets and suggested improvements for each person.
Intelligent reporting
Live dashboards, trends and scheduled reports across channels, teams, sites and campaigns.
Outcomes
What changes with AI support.
Most organisations lose revenue in the gaps between conversations:
- 01Missed calls and out-of-hours enquiries
- 02Quotes and plans that are never accepted
- 03Follow-up appointments that never get booked
- 04Lapsed customers who quietly stop coming back
MetricTypicalWith Intelinteract
Missed call rateTypical: 15–25%<5%
Enquiry-to-booking conversionTypical: 40–60%70–85%
Follow-up attendanceTypical: 60–75%85%+
Quote and plan acceptanceTypical: 45–60%65–80%
Response time to enquiriesTypical: HoursSeconds
Follow-up coverageTypical: Manual and inconsistent100% automated
Conversation monitoringTypical: LimitedAI-assisted
Indicative ranges comparing typical performance with AI-supported customer communication. Results vary by organisation.
Industries
Tailored to the way your industry works.
The same platform, configured with the language, workflows and systems of your sector.
Dental practices
A practice phone system and AI front desk: bookings, recalls, cancellations and treatment plan follow-ups.
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Healthcare clinics
Patient access for clinics and hospital groups in the UAE, Saudi Arabia and Qatar, in English and Arabic, on phone and WhatsApp.
Talk to us
Opticians
Eye test bookings and recalls, collection-ready messages and contact lens reorders, answered 24/7.
Talk to usVeterinary practices
Appointments, vaccination and booster reminders, and out-of-hours calls handled without tying up reception.
Talk to us
Retail
Product enquiries, order tracking, returns and delivery updates on every channel, without adding staff.
Talk to usIntegrations
Slots in with your existing stack.
Connect the CRM, practice, billing, support and telephony tools you already use, and introduce AI where it delivers the biggest impact.
Security and governance
Engineered for the realities of enterprise AI.
Auditable, observable agents aligned with your risk posture — without slowing your teams down.
Visit Trust & Security- 01
Role-based access controls
Decide exactly who can build, change and approve each agent.
- 02
Versioning and audit trails
Every change and every action is recorded and traceable.
- 03
Guardrails and policy enforcement
Agents act only within the policies and permissions you set.
- 04
Data handling controls
Consent, retention and data residency, configured to your rules.
- 05
Escalation and incident workflows
Route sensitive or unusual cases to the right person, fast.
- 06
Human fallback and warm transfer
Hand over to your team with full context, mid-conversation.
ISO 27001
ISO 9001
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HIPAA
Cyber Essentials
What outcome would you like to automate?
Show us the customer journey. We'll show you how Intelinteract can orchestrate it across AI, people and your existing systems.