Recall agent
Works through check-up and hygiene recalls and lapsed patients, reaches each one on the channel they prefer, and books them straight into your diary.
- Hygiene recall due
- Voice
- SMS
Intelinteract® for dental practices and clinics
The AI front desk that never misses a patient.
A complete practice phone system with an AI receptionist built in, connected to your PMS. Answer every call, WhatsApp, email and social message, book appointments 24/7, fill recalls and follow up every treatment plan, so your team can focus on the patients in the chair.
260+dental practices across the UK, Saudi Arabia
and Qatar run on Intelinteract.
AI front desk · today
Live- 07:42CallNew patient enquiry — booked for Thursday 10:30Booked
- 08:05WhatsAppMoved hygiene appointment to Friday morningRescheduled
- 08:31Missed callCalled back in 40 seconds — emergency slot offeredRecovered
- 09:10Recall6-month check-up reminder confirmedConfirmed
- 18:47CallImplant consultation enquiry after hours — bookedBooked
38
calls answered
0
missed
11
bookings
The hidden cost
What a busy practice quietly loses every month.
Every unanswered call, unbooked treatment plan and lapsed recall is revenue that walks out of the door.
Estimated monthly impact
- Missed calls£2,500 – £10,000
- Unaccepted treatment plans£5,000 – £30,000
- Missed recall appointments£2,000 – £15,000
- Hygiene gaps£1,000 – £8,000
With Intelinteract
What changes with an AI front desk.
MetricTypical practiceWith AI support
Missed call rateTypical: 15–25%<5%
New patient conversionTypical: 40–60%70–85%
Recall attendanceTypical: 60–75%85%+
Treatment plan acceptanceTypical: 45–60%65–80%
Response time to enquiriesTypical: HoursSeconds
Follow-up coverageTypical: Manual and inconsistent100% automated
Indicative ranges from Core Cognitics dental practice benchmarks. Results vary by practice size, location and treatment mix.
AI agents
AI agents that don't just answer. They get it done.
Voice AI agents answer every call to your practice, then book, reschedule and cancel appointments and keep patient details up to date, directly in Dentally, CareStack, Software of Excellence and SFD.
Inbound call · Voice AI agent
New patient · In progress
Conversation
Done in your systems
Your PMSYour AI team
A specialist agent for every job on your front desk.
Recalls, confirmations, treatment plans and feedback each have their own agent, working around the clock on the channels your patients already use.
Appointment confirmation agent
Confirms tomorrow's appointments, moves patients who can't make it, and refills cancelled chairs from your cancellation list the same day.
- Confirming tomorrow's list
- Voice
- SMS
Treatment & new patient agent
Answers new-patient and treatment enquiries in seconds, follows up unaccepted treatment plans, and books consultations for implants, Invisalign and whitening.
- Enquiry: Invisalign
- Web chat
- Social
- Voice
Patient feedback agent
Checks in after every visit, collects ratings and comments, invites happy patients to leave a Google review and flags concerns to the practice manager.
- Visit completed
- SMS
- Voice
Behind every channel
- Phone numbers
- VoIP & SIP
- SMS
- Web chat
- Social media
- Mobile app
AI agents+ your team
Reads and writes to
- Dentally
- CareStack
- Software of Excellence
- SFD
- CRM
- Patient records
The same agents answer on your phone numbers, your VoIP and SIP lines and every messaging channel, and they hand over to your team with the full conversation whenever a person is needed.
Practice phone system and channels
A complete practice phone system, connected to your PMS.
Intelinteract replaces your phone provider, not just your receptionist. Keep your practice numbers, run every line and every site on one cloud phone system, and connect it to the practice management system you already use. Your team and the AI answer on the same system, so nothing falls between them.
Keep your numbers
Port the numbers your patients already know, or get new local and freephone numbers, with no disruption to the practice.
Routing that fits your practice
Auto-attendant menus, ring groups, queues and opening-hours rules, for one practice or every site in a group.
Every calling essential
Transfer, hold, forwarding, voicemail and call recording, on one system instead of a separate phone contract.
Your team and AI on one line
Your team answers as usual. When they're busy or the practice is closed, the AI receptionist picks up and hands back with full context.
Missed calls recovered
Any call that isn't answered gets an SMS or WhatsApp follow-up in seconds, so the enquiry still becomes a booking.
Call intelligence
Summaries, transcripts, booked versus unbooked call tracking and coaching insight for every call.
Every channel
Phone, WhatsApp, email and social, in one conversation.
Patients get in touch however suits them. Every call, WhatsApp, text, email, web chat, social media and in-app message lands in one place, answered by the same AI agents and the same team.
- Phone
- SMS
- Web chat
- Social media
- Mobile app
One patient history
Every conversation, on every channel, sits on one timeline, so nobody asks a patient to repeat themselves.
Switch channels mid-conversation
A missed call becomes a WhatsApp, a WhatsApp becomes a booking, and the history follows the patient.
One queue for your team
Calls and messages from every channel are routed together, by practice, skill and opening hours.
Connected to your PMS
One system from the first message to the patient record.
Intelinteract works with the practice management system you choose, including Dentally, CareStack, Software of Excellence and SFD. Calls, bookings and follow-ups stay in step with your diary and patient records, instead of living in a separate phone system.
- 01Patient gets in touchBy phone on your existing number, or on WhatsApp, email, chat, social or your app.
- 02Patient recognisedMatched to their record in your PMS.
- 03AnsweredBy your team, or by the AI receptionist when they're busy or closed.
- 04BookedStraight into your diary, at the right practice.
- 05LoggedThe call and its outcome are recorded against the patient.
AI receptionist
The calls your team shouldn't have to take.
The AI receptionist handles routine conversations from start to finish in your practice's name, and knows when to bring in your team.
01
Bookings, changes and cancellations
Books, moves and cancels appointments in your PMS, for the right clinician, practice and appointment type.
02
New-patient enquiries
Takes details, explains what to expect, books the first appointment or consultation and follows up until it's confirmed.
03
Treatment and fee questions
Answers questions about treatments, prices, finance and membership plans using the information you approve.
04
Emergencies by your protocol
Recognises urgent symptoms, offers emergency slots or transfers to your team, and never gives clinical advice.
05
Patient details kept up to date
Verifies callers and updates addresses, phone numbers and contact preferences in the patient record.
06
Missed-call recovery
Calls that do go unanswered get an SMS or WhatsApp follow-up within seconds, so the patient still books.
07
Answers 24/7
Every call and WhatsApp, including lunchtimes, evenings, weekends and bank holidays, or only when your team is busy.
08
Many languages
Speaks to patients in their own language, for practices serving diverse communities.
09
Summaries for your team
Every conversation is summarised and logged against the patient, with the outcome and any action needed.
For dental groups
One patient contact centre for every practice in your group.
A central booking team and AI agents answer, book and follow up for the whole group on one platform, from two practices to more than a hundred.
01
Omnichannel queues
Calls, WhatsApp, SMS, email, web chat and social messages in one queue, routed by practice, skill and opening hours.
02
Book across the group
Agents and AI see live availability at every practice and can offer a patient the nearest free slot.
03
Each practice keeps its identity
Patients call their own practice's number and hear its name, even when the central team or AI answers.
04
Recall and reactivation campaigns
Outbound recall, hygiene, reactivation and treatment-plan campaigns by AI and human agents, group-wide.
05
Supervisor tools
Live monitoring, whisper and barge, and real-time wallboards across every queue and practice.
06
Agent assist
Real-time guidance, knowledge suggestions and automatic call summaries and wrap-up for your team.
07
AI quality management
Every interaction scored automatically, so you can coach agents on real calls, not a small sample.
08
Workforce management
Forecasting and scheduling that match staffing to call and message demand across the group.
09
Practice-level reporting
Answer rates, wait times, bookings and missed opportunities per practice and for the whole group.
Measured, not promised
Every deployment is tracked against the KPIs that matter to a practice.
We agree baselines with you at the start and report progress across four areas — so you can see exactly what the AI front desk is worth.
Operational efficiency
- Missed call rate<5%
- Appointment admin automated70–90%
- Manual admin workload30–60% less
- Staff capacity20–50% more
- After-hours coverage24/7
Patient experience
- First contact resolution80–90%+
- Average wait time<30 seconds
- Patient satisfaction (CSAT)90%+
- Contextual handover to staff100%
- Channel continuityUnified
Revenue growth
- New patient conversion70–85%
- Recall attendance85%+
- Treatment plan acceptance65–80%
- No-show rate20–40% lower
- Lead captureNear 100%
Reputation and growth
- Patients invited for feedback90–100%
- Negative feedback detectedNear 100%
- Feedback response timeHours, not days
- Feedback-to-action closure90%+
- Online review ratingRising
Suggested targets. Actual results depend on each practice's starting point.
Trusted by practices
Over 260 dental practices answer every patient with Intelinteract.
Kings Dental Centre
St Pauls Dental
Dentistry on Gipsy Hill
- 100+
- practices in the UK
- 100
- practices in Saudi Arabia
- 60
- practices in Qatar
How it works
Configured to your practice, tested before it answers a patient.
- Step 1
Learn your practice
We map how calls reach each practice today and capture your services, fees, clinicians, opening hours and emergency protocol.
- Step 2
Connect your systems
We connect your PMS, set up menus, queues and routing, and configure the AI agents to your practice's rules.
- Step 3
Test and switch over
Your team tests the agents on real scenarios, then your numbers are ported on an agreed date, so patients notice nothing but better answering.
- Step 4
Go live and improve
We report on answer rates, bookings and missed calls against your starting point, and keep tuning the agents and routing.
Built for UK dentistry
Built around UK dental practice.
Intelinteract works to your practice's policies and connects to the systems UK practices use, whether you're NHS, private or mixed, a single practice or a group.
Practice management systems
- Dentally
- CareStack
- Software of Excellence
- SFD
NHS and private rules
Routing and AI responses follow your rules for NHS and private enquiries, new-patient lists, membership plans, fees and finance.
Safe emergency handling
Urgent calls go to your emergency slots or on-call team and, if you choose, out-of-hours patients are signposted to NHS 111.
Transparent with patients
AI agents always introduce themselves as AI assistants, and patients can ask for a person at any time.
UK GDPR and security
Patient data is handled under UK GDPR with a Data Processing Addendum, role-based access, audit trails and call-recording announcements.
Single practices to groups
Start with one practice on up to 4 lines and add sites, lines and a central team as you grow, without changing systems.
Proven at group scale
Dental groups with up to 20 practices in Qatar and more than 100 in Saudi Arabia run their patient communication on Intelinteract.
Pricing
Your phone system, AI receptionist and AI agents in one price.
One monthly price per practice covers the phone system, the AI receptionist and messaging, instead of separate telephony, call-answering and chat contracts. Groups and larger practices get a quote based on sites, seats and call volumes.
Practice package
From£180per practice / month
- AI receptionist on calls and WhatsApp, 24/7
- 1,500 AI voice minutes every month
- Cloud phone system with up to 4 lines
- Built-in CRM and WhatsApp integration
- AI-to-human transfer and appointment handling
- 30 days free from your go-live date
Plus VAT. Monthly rolling after the free trial, with 30 days' notice. Extra minutes, lines, numbers, integrations and WhatsApp/Meta charges are agreed with you up front.
Get a quote for your practiceCase studies
From one large practice to groups of 100+.
Dental · United Kingdom10 surgeriesOne of London's largest dental practices
How one of London's largest private dental practices answers every patient, day and night
A 10-surgery private practice in London put an AI receptionist on its phones and WhatsApp, so high-value enquiries, emergencies and recalls are handled the moment patients get in touch.
Read the storyDental · QatarUp to 20 practicesA leading dental group in Qatar
A Qatar dental group brings up to 20 practices onto one AI-powered front desk
A leading dental group in Doha unified calls and WhatsApp across up to 20 practices, with Arabic and English AI agents handling bookings and reminders from early morning until midnight.
Read the storyDental · Saudi Arabia100+ practicesOne of Saudi Arabia's largest dental and aesthetic groups
Scaling patient communication across 100+ practices in Saudi Arabia
One of Saudi Arabia's largest dental and aesthetic groups uses Intelinteract to handle patient communication across more than 100 practices in over 25 cities, with Arabic-first AI agents and governed, group-wide workflows.
Read the storyIntegrations
Works with your practice systems.
Practice management systems including Dentally, CareStack, Software of Excellence and SFD, plus CRM, payments, telephony and messaging tools.
From the blog
Guides for dental practices and groups.
Phone system · DentalAgentic telephony for dental practices
Agentic telephony for dental practices: a phone system that books, not just rings
What agentic telephony is, how it differs from a traditional practice phone system, and what UK dental practices should look for: PMS integration, number porting, safe handover and UK GDPR.
31 October 2026 · 7 min readAI agents · DentalAI agents for dental practices
AI agents for dental practices: the four jobs worth automating first
Beyond the AI receptionist: how AI agents run recalls, appointment confirmations, new-patient and treatment-plan follow-up, and patient feedback for dental practices, and how to start safely.
31 October 2026 · 8 min readContact centre · DentalBuilding a patient contact centre for a dental group
Building a patient contact centre for a dental group
A practical guide for dental corporates and groups: choosing a contact centre model, combining AI agents with a central team, keeping each practice's identity, and rolling out in waves.
31 October 2026 · 8 min readCRM · DentalCRM for dental practices
CRM for dental practices: what single practices and large groups each need
How a CRM differs from your dental PMS, what a single practice needs from one, what a multi-site group needs, and how an agentic CRM keeps itself up to date from every call and message.
31 October 2026 · 7 min readIntegrations · DentalConnecting your phone system to your dental PMS
Connecting your phone system to your dental PMS: Dentally, Software of Excellence, CareStack and SFD
What it really means for a phone system or AI receptionist to integrate with your dental practice management system, what should flow each way, and the questions to ask before you switch.
31 October 2026 · 7 min readPatient journeys · DentalHow to reduce no-shows in a UK dental practice
How to reduce no-shows in a UK dental practice
A practical playbook for fewer missed appointments: confirmations that patients answer, reminders on the right channel, easy rebooking, a working cancellation list and how AI agents run it all.
31 October 2026 · 7 min readOut of hours · DentalOut-of-hours dental calls and NHS 111
Out-of-hours dental calls and NHS 111: what your AI receptionist should do
How a UK dental practice should handle evening, weekend and bank holiday calls with an AI receptionist: urgent and emergency protocols, signposting to NHS 111, booking routine requests and safe handover.
31 October 2026 · 7 min readFAQ
Questions practices ask us.
What is an AI receptionist for a dental practice?
An AI receptionist is a voice and messaging agent that answers your practice's calls and WhatsApp messages 24/7. It books, moves and cancels appointments in your PMS, answers questions about treatments, fees and opening hours, takes new-patient details and passes anything clinical, complex or sensitive to your team with a summary.
What can the AI agents do besides answering calls?
Separate agents run recalls and hygiene reactivation, confirm appointments and refill cancelled slots, follow up new-patient enquiries and unaccepted treatment plans, and collect feedback and Google reviews after visits. They work on phone, WhatsApp, SMS, email and web chat, and write the results back to your PMS.
Will patients know they're talking to AI?
Yes. The AI agents always tell patients they are speaking to an AI assistant, and patients can ask for a member of the team at any point.
Will it replace our reception team?
No. It takes the repetitive calls, after-hours enquiries and follow-ups so your team can focus on the patients in front of them. Your team stays in control of anything that needs a person.
Does it book directly into our practice management system?
Yes. Intelinteract connects to dental practice management systems including Dentally, CareStack, Software of Excellence and SFD. It checks real availability, books into the right diary, clinician and appointment type, and matches callers to their patient record.
Can we keep our practice phone numbers?
Yes. We port your existing geographic (01, 02, 03) and non-geographic numbers to Intelinteract, and plan the switchover with you so the practice isn't left without phones. You can add new local or freephone numbers at any time.
Do we need new handsets?
Not necessarily. Your team can answer on desk phones, on a computer or on a mobile app. We'll check which of your existing handsets can be reused before recommending anything new.
How does it handle dental emergencies?
It follows your emergency protocol. It recognises urgent symptoms, offers your emergency slots or transfers to your team or on-call clinician, and out of hours can signpost patients to NHS 111 if that's what your practice wants. It never gives clinical advice.
Can it run a contact centre for our dental group?
Yes. A central booking team and AI agents can answer, book and follow up for every practice in the group on one platform, while each practice keeps its own numbers. Many groups start with overflow and out-of-hours calls and centralise more as they see results.
Does it support Arabic and other languages?
Yes. The AI agents support multiple languages and dialects, so practices serving diverse communities can speak to every patient in their own language.
How much does it cost?
The practice package starts from £180 per practice per month plus VAT. It includes the phone system with up to 4 lines, the AI receptionist with 1,500 AI voice minutes, a built-in CRM and WhatsApp, with 30 days free from your go-live date. Groups get a quote based on sites, seats and call volumes.
Is there a long contract?
No. After the free trial the service runs monthly, and you can cancel with 30 days' notice.
See how many patients you're missing.
Book a demo and we'll show you how Intelinteract answers, books and follows up for a practice like yours.