Reminder agent
Works through boosters, flea and worm treatments and health checks, contacts each owner on the channel they prefer and books them in.
- Booster due: Bella
- Voice
- SMS
Intelinteract® for veterinary practices
A front desk that never misses a pet owner.
A practice phone system with an AI receptionist built in. Book consultations and vaccinations around the clock, send booster and health-plan reminders, take repeat prescription requests for your vets to approve, and route emergencies the way your practice decides.
AI front desk · today
Live- 08:10CallBooster vaccination booked for Bella, Thursday 16:00Booked
- 08:55WhatsAppRepeat prescription request sent to vet for approvalSent to vet
- 11:20Missed callCalled back, nurse clinic moved to FridayRecovered
- 14:00ReminderFlea and worm treatment reminder answeredBooked
- 22:15CallOut-of-hours emergency transferred to on-call serviceEscalated
Why practices switch
The phones ring hardest when the waiting room is full.
Calls during consults and surgery
Reception is checking in pets, taking payments and comforting worried owners. Calls ring out, and some owners never call back.
Reminders that don't get followed up
Booster, flea and worm and health check reminders go out, but nobody has time to chase the owners who don't book.
Worried owners out of hours
Evening and weekend callers need a clear, fast answer: an emergency route, advice to call back, or an appointment in the morning.
What the AI handles
The calls your team shouldn't have to take.
The AI receptionist handles routine conversations from start to finish in your practice's name, and brings in your team whenever a person is needed.
01
Appointment booking
Books, moves and cancels consultations, vaccinations, nurse clinics and procedures with the right vet or nurse.
02
Booster and treatment reminders
Vaccination, flea and worm and health check reminders, with owners able to book in the same conversation.
03
Repeat prescription requests
Takes requests and passes them to your vets to authorise, then tells the owner when they're ready to collect.
04
Pet health plan questions
Explains what your plans include, signs owners up for a call or visit, and answers renewal questions.
05
Insurance queries
Answers questions about claim forms and claim status using the information your team records.
06
Emergencies by your rules
Recognises urgent calls and follows your practice's emergency and out-of-hours arrangements, never giving clinical advice.
07
Missed-call recovery
Any call that isn't answered gets a WhatsApp or SMS follow-up within seconds.
08
Post-op check-ins
Checks in after procedures, reminds owners about follow-up appointments and flags concerns to your team.
09
Summaries for your team
Every conversation is summarised and logged against the client and pet, with the outcome and any action needed.
AI agents
AI agents that don't just answer. They get it done.
Voice AI agents answer every call to your practice, then book, move and cancel appointments and keep client and pet details up to date in your practice management system.
Inbound call · Voice AI agent
Pet owner · In progress
Conversation
Done in your systems
Your PMSYour AI team
A specialist agent for every job on your front desk.
Reminders, confirmations, health plans and feedback each have their own agent, working around the clock on the channels owners use.
Appointment confirmation agent
Confirms tomorrow's appointments and procedures, sends pre-op instructions, and fills cancelled slots from the waiting list.
- Confirming tomorrow's list
- Voice
- SMS
Health plan and new client agent
Answers new client and health plan enquiries in seconds, registers new pets and books their first consultation.
- New puppy enquiry
- Web chat
- Social
- Voice
Client feedback agent
Checks in after visits and procedures, invites happy owners to leave a Google review and flags concerns to the practice manager.
- Visit completed
- SMS
Behind every channel
- Phone numbers
- VoIP & SIP
- SMS
- Web chat
- Social media
- Mobile app
AI agents+ your team
Reads and writes to
- Practice management system
- Booking & diary
- CRM
- Client & pet records
The same agents answer on your phone numbers, your VoIP and SIP lines and every messaging channel, and they hand over to your team with the full conversation whenever a person is needed.
Who it's for
From independent practices to veterinary groups.
The same platform, configured for the way each practice works.
Independent practices
- Answer calls during consults and surgery
- Booster and health check reminders
- Repeat prescription requests
Multi-site groups
- One phone system for every site
- Book at the nearest practice with availability
- Reporting by practice
Referral and specialist centres
- Referral enquiries from owners and vets
- Pre-procedure instructions
- Post-op check-ins
Mixed and farm practices
- Visit requests routed to the right vet
- Routine visit and TB test reminders
- Out-of-hours calls by your rota
Practice phone system and channels
A complete phone system for your practice, with AI built in.
Intelinteract replaces your phone provider, not just your receptionist. Keep your numbers, run every site on one cloud phone system, and let your team and the AI answer on the same system, connected to your practice management system.
Keep your numbers
Port the numbers owners already know, or add new local and freephone numbers.
Routing that fits your practice
Menus, ring groups, queues and opening-hours rules, including your emergency and out-of-hours routes.
Every calling essential
Transfer, hold, forwarding, voicemail and call recording, without a separate phone contract.
Your team and AI on one line
Your team answers as usual. When they're busy or the practice is closed, the AI picks up and hands back with context.
Missed calls recovered
Any call that isn't answered gets an SMS or WhatsApp follow-up in seconds.
Call intelligence
Summaries, transcripts and booked versus unbooked tracking for every call.
Every channel
Phone, WhatsApp, email and web chat, in one conversation.
Owners get in touch however suits them. Every call, WhatsApp, text, email, web chat and social message lands in one place, answered by the same AI agents and the same team.
- Phone
- SMS
- Web chat
- Social media
- Mobile app
One client history
Every conversation on every channel sits on one timeline, alongside the pet's record.
Photos on WhatsApp
Owners can send a photo of a wound or a medication label, attached to the conversation for your team.
One queue for your team
Calls and messages routed together by practice, skill and opening hours.
Connected to your PMS
One system from the first message to the patient record.
Intelinteract connects to your veterinary practice management system, so calls, bookings, reminders and prescription requests stay in step with your diary and client and pet records.
- 01Owner gets in touchBy phone, WhatsApp, email, chat or social media.
- 02Client recognisedMatched to their client and pet records in your PMS.
- 03AnsweredBy your team, or by the AI when they're busy or closed.
- 04Booked or escalatedBooked into your diary, or put through to a vet when it's urgent.
- 05LoggedThe conversation and its outcome are recorded against the client and pet.
For veterinary groups
One client contact centre for every practice in the group.
A central team and AI agents answer, book and follow up for every practice, while each practice keeps its own numbers and identity.
01
Omnichannel queues
Calls, WhatsApp, SMS, email and web chat in one queue, routed by practice and skill.
02
Book across practices
Offer owners the nearest practice with availability.
03
Each practice keeps its identity
Owners call their practice's number and hear its name, whoever answers.
04
Reminder campaigns at scale
Booster, health plan and health check campaigns run group-wide by AI and human agents.
05
Supervisor tools
Live monitoring, whisper and barge, and real-time wallboards.
06
Practice-level reporting
Answer rates, bookings and missed opportunities per practice and for the group.
How it works
Configured to your practice, tested before it answers an owner.
- Step 1
Learn your practice
We capture your services, fees, vets and nurses, opening hours, health plans and emergency arrangements.
- Step 2
Connect your systems
We connect your PMS and phone lines, so the AI books into real availability and recognises returning clients.
- Step 3
Test with your team
Your team tests the AI on real scenarios, including emergencies, before it answers owners.
- Step 4
Go live and improve
We review calls and outcomes with you and keep improving the agents and routing.
Built for UK veterinary practice
Safe, clear and on your terms.
Intelinteract follows your practice's policies and emergency arrangements, whether you're a single practice, a referral centre or a group.
Connects to
- Practice management system
- Booking and diary
- CRM
Your emergency arrangements
Urgent calls follow your rules: put through to the duty vet, your out-of-hours provider, or an emergency slot.
Vets authorise prescriptions
The AI takes repeat prescription requests and passes them to your vets. It never authorises medication.
No clinical advice
The AI never gives clinical advice. Anything clinical goes to a vet or nurse.
Transparent with owners
The AI always introduces itself as an AI assistant, and owners can ask for a person at any time.
UK GDPR and security
Client data handled under UK GDPR with a Data Processing Addendum, role-based access and audit trails.
One practice to many
Start with one practice and add sites and a central team as you grow, without changing systems.
Integrations
Works with your practice systems.
Veterinary practice management, CRM, payments, telephony and messaging tools.
FAQ
Questions we're asked.
Can the AI book appointments into our PMS?
Yes. It connects to your practice management system, checks real availability and books, moves and cancels consultations, vaccinations, nurse clinics and procedures.
How does it handle emergencies?
It recognises urgent calls and follows your practice's emergency and out-of-hours arrangements, such as putting the caller through to the duty vet or your out-of-hours provider. It never gives clinical advice.
Can it take repeat prescription requests?
Yes. It takes the request and passes it to your vets to authorise, then lets the owner know when it's ready to collect.
Will it send booster reminders?
Yes. The reminder agent contacts owners about boosters, flea and worm treatments and health checks on their preferred channel and books them in the same conversation.
Can we keep our phone numbers?
Yes. Your existing numbers are ported on an agreed date, and you can add new local or freephone numbers at any time.
Does it work for veterinary groups?
Yes. Each practice keeps its own numbers and identity, while calls and messages can be answered centrally by your team and AI agents.
Hear it answer a call for your practice.
Book a demo and we'll show you how Intelinteract answers, books and follows up for a practice like yours.