Appointment reminder agent
Confirms upcoming appointments, reschedules patients who can't attend, and releases freed slots to the waiting list.
- Tomorrow's clinics confirming
- Voice
- SMS
Intelinteract® for healthcare
Every patient answered, in Arabic and English, day and night.
A phone system and patient contact centre for clinics and hospitals, with AI agents built in. Answer every call and WhatsApp, book and move appointments in your HIS, handle insurance and billing questions, and follow up after care, so your teams can focus on patients.
Trusted by hospitals and medical groups in Saudi Arabia, including Abeer Medical Group and Jeddah National Hospital.
AI patient access · today
Live- 07:15CallCardiology follow-up booked for Sunday 10:00Booked
- 08:02WhatsAppInsurance approval status shared with patientAnswered
- 09:20Missed callCalled back, appointment moved to TuesdayRecovered
- 12:45ReminderTomorrow's MRI appointment confirmedConfirmed
- 21:30CallUrgent symptoms reported, transferred to on-call teamEscalated
The patient access problem
When patients can't get through, they go elsewhere.
Long waits at peak times
Mornings and Sundays bring a surge of calls for bookings, results and insurance questions. Patients wait on hold, hang up and try another provider.
Every department on its own line
Clinics and departments each run their own phones and WhatsApp numbers, so nobody can see how many patients were missed or why.
Follow-up depends on staff time
Reminders, referral updates and post-care calls slip when teams are stretched, and no-shows and lost referrals follow.
What the AI handles
The patient conversations your teams have every day.
Start with the highest-volume journeys, patient access and appointments, then extend into insurance, referrals and post-care.
01
AI patient receptionist
Answers every call and WhatsApp 24/7, understands why the patient is calling and resolves or routes it.
02
Appointment booking
Books, cancels and reschedules with the right doctor, specialty and facility, using live availability from your HIS.
03
Reminders and missed-appointment recovery
Confirmations and reminders by call, WhatsApp, SMS or email, with easy rescheduling when patients can't make it.
04
Arabic, English and more
Speaks with patients in their own language and dialect, for hospitals serving diverse communities.
05
Triage and routing
Structured questions, configured to your clinical protocols, capture the need and route urgent cases to the right team, with clinicians in control.
06
Insurance and billing queries
Approval and claim status, invoice questions, document requests and payment reminders.
07
Referrals and care coordination
Keeps patients updated on referrals and coordinates appointments across departments, labs and partner providers.
08
Post-care follow-up
Discharge calls, aftercare check-ins and results-ready messages, with escalation when a patient needs a person.
09
Patient feedback
Surveys after visits, with themes such as waiting times and booking problems reported back to managers.
AI agents
AI agents that don't just answer. They get it done.
Voice AI agents answer every call to your clinic or hospital, then book, reschedule and cancel appointments and keep patient details up to date in your HIS, EMR or CRM, in Arabic and English.
Inbound call · Voice AI agent
Patient · In progress
Conversation
Done in your systems
HIS · EMR · CRMYour AI team
A specialist agent for every patient journey.
Reminders, referrals, insurance questions and feedback each have their own agent, working around the clock on the channels your patients use.
Referral and follow-up agent
Books referred patients, keeps them updated, and runs post-discharge and aftercare check-ins with escalation to clinicians.
- Referral received
- Voice
- SMS
Insurance and billing agent
Answers approval, claim and invoice questions, chases missing documents and sends payment reminders, with a person on hand when needed.
- Approval status requested
- Voice
Patient feedback agent
Checks in after visits, collects ratings and comments, and flags unhappy patients and recurring problems to managers.
- Visit completed
- SMS
- Voice
Behind every channel
- Phone numbers
- VoIP & SIP
- SMS
- Web chat
- Social media
- Mobile app
AI agents+ your team
Reads and writes to
- HIS & EMR
- Appointment scheduling
- CRM
- Insurance & billing
- Patient records
The same agents answer on your phone numbers, your VoIP and SIP lines and every messaging channel, and they hand over to your team with the full conversation whenever a person is needed.
Who it's for
From a single clinic to a hospital network.
The same platform, configured for the way each kind of provider works.
Clinics and polyclinics
- Bookings and changes across specialties
- Doctor availability and clinic hours
- Reminders on WhatsApp
Hospitals
- One front door for every department
- Results-ready and discharge follow-up
- Insurance and billing questions
Hospital groups
- Central contact centre for every facility
- Shared patient history across sites
- Group-wide reporting
Specialist and day-surgery centres
- Consultation enquiries and pre-op instructions
- Procedure confirmations
- Post-procedure check-ins
Hospital and clinic phone system
One phone system for every department and site, connected to your HIS.
Intelinteract replaces separate department lines with one cloud phone system for the whole organisation. Keep your numbers, route patients to the right department, and let your teams and the AI answer on the same system, connected to the hospital information system you already use.
Keep your numbers
Port your existing numbers, or add local and toll-free numbers for every facility and department.
Department routing
Menus, queues and opening-hours rules that send patients to the right specialty, clinic or facility.
Every calling essential
Transfer, hold, forwarding, voicemail and call recording, on one system for every site.
Teams and AI on one line
Staff answer as usual. When queues build or clinics close, AI agents pick up and hand back with full context.
Missed calls recovered
Unanswered calls get a WhatsApp or SMS follow-up in seconds, so the patient still gets an appointment.
Call intelligence
Summaries, transcripts, sentiment and booked versus unbooked tracking for every call.
Every channel
Phone, WhatsApp, email and your app, in one conversation.
Patients get in touch however suits them. Every call, WhatsApp, text, email, web chat, social media and in-app message lands in one place, answered by the same AI agents and teams.
- Phone
- SMS
- Web chat
- Social media
- Mobile app
One patient history
Every conversation on every channel sits on one timeline, so patients never repeat themselves.
WhatsApp-first
Patients book, confirm and ask questions on WhatsApp, the channel many prefer.
One queue for your teams
Calls and messages from every channel are routed together by department, language and skill.
Connected to your HIS
One system from the first message to the patient record.
Intelinteract connects to your hospital information system or EMR, so calls, bookings and follow-ups stay in step with schedules and patient records instead of living in a separate phone system.
- 01Patient gets in touchBy phone, WhatsApp, email, chat, social media or your app.
- 02Patient recognisedMatched to their file in your HIS.
- 03AnsweredBy your team or an AI agent, in the patient's language.
- 04BookedWith the right doctor, specialty and facility.
- 05LoggedThe conversation and outcome are recorded against the patient.
For hospital groups
A patient contact centre with AI and human agents, from one clinic to a hospital network.
AI agents take the routine load so your team handles the conversations that need a person, across every facility and channel.
01
Omnichannel queues
Calls, WhatsApp, SMS, email, web chat and social messages in one queue, with skills-based routing by language and specialty.
02
Book across facilities
Agents and AI see availability at every clinic and hospital in the group and offer the nearest suitable slot.
03
Supervisor tools
Live monitoring, whisper coaching, call intervention and real-time dashboards across every queue.
04
Agent assist
Real-time guidance, knowledge suggestions and automatic call summaries for your team.
05
AI quality management
Every interaction scored against your coaching and compliance standards, not a small sample.
06
Sentiment alerts
Instant alerts on negative sentiment or compliance risks, so supervisors step in early.
07
Workforce management
Forecast volumes and plan staffing across sites and shifts.
08
Facility-level reporting
Answer rates, wait times, bookings and missed opportunities by facility, department and channel.
09
Scales with you
From 2 seats to more than 1,000, without changing systems.
Trusted in healthcare
Working with hospitals and medical groups in Saudi Arabia.
Hospital and medical groups run patient communication on Intelinteract, with Arabic and English AI agents working alongside their teams.
Abeer Medical GroupHospitals and medical centres · Saudi Arabia, GCC and India
Jeddah National HospitalHospital · Saudi Arabia
Naseem HealthcareSurgical and medical centre
How it works
Designed around your patient journeys, tested before patients use it.
- Step 1
Assess
We map your patient journeys, call and message volumes, departments and channels to find where AI helps most.
- Step 2
Design
We design the journeys, routing, clinical guardrails and handovers between AI agents and your teams.
- Step 3
Integrate and test
We connect your telephony, HIS and CRM, then test the agents on real conversation patterns for accuracy, tone and compliance.
- Step 4
Go live and improve
We start with the highest-volume journeys and use real-time analytics to keep improving.
Built for Gulf and UK healthcare
Ready for the way you work and the rules you work under.
Intelinteract works to your facility's policies, with local teams in the UAE and Qatar and hospital customers in Saudi Arabia.
Connects to
- HIS and EMR
- Appointment scheduling
- CRM
- Insurance and billing
Arabic and English
AI agents speak with patients in Arabic and English, and in other languages and dialects your patients use.
Data kept where it must stay
Deployment in-country or in a sovereign cloud where patient data must stay local, and UK or EU residency for UK providers.
Clinicians in control
Agents follow your clinical protocols, never give clinical advice and escalate urgent cases to your teams.
Transparent with patients
AI agents always say they are AI, and patients can ask for a person at any time.
Security and privacy
GDPR and HIPAA-aligned controls, role-based access and audit trails on every conversation.
Local presence
Teams in the UAE and Qatar, and a UK headquarters, to support deployment and operations.
Integrations
Works with your hospital systems.
Hospital information systems and EMRs, plus CRM, billing, telephony and messaging tools.
FAQ
Questions we're asked.
Does it work in Arabic?
Yes. AI agents speak with patients in Arabic and English, and in other languages and dialects your patients use, on calls and on WhatsApp.
Can it book directly into our HIS?
Yes. Intelinteract connects to your hospital information system or EMR to check live availability and book, move and cancel appointments with the right doctor, specialty and facility.
Will the AI give medical advice?
No. Agents follow your clinical protocols to capture the patient's need and route urgent cases to your teams. They never give clinical advice, and patients can ask for a person at any time.
Where is patient data stored?
Intelinteract can be deployed in-country or in a sovereign cloud where patient data must stay local, and in the UK or EU for providers there.
Can it handle insurance questions?
Yes. Agents answer approval and claim status questions, request missing documents and send payment reminders, with your billing team on hand for anything complex.
Does it replace our contact centre team?
No. AI agents take routine, high-volume conversations, so your team can focus on complex and sensitive ones. Both work on the same platform with one patient history.
How do we start?
Most providers start with appointments and missed-call recovery on their busiest lines, then add reminders, insurance, referrals and post-care follow-up.
See how many patients you could answer.
Book a demo and we'll walk through your busiest patient journeys and where AI agents can take the load off your teams.