Order and delivery agent
Answers every “where's my order?” with live status, rearranges deliveries and keeps customers updated before they need to ask.
- Order status requested
- Voice
- Web chat
Intelinteract® for retail
Every customer answered, on every channel, at every hour.
AI agents and a contact centre for retailers. Give live order and delivery updates, handle returns and exchanges, check stock and reserve items, and follow up every enquiry until it becomes a sale, on phone, WhatsApp, web chat and social media.
AI customer service · today
Live- 07:55WhatsAppWhere's my order? Live delivery status sharedAnswered
- 09:30CallReturn booked for collection tomorrowBooked
- 11:12Web chatSize 10 in stock at Leeds, reserved for collectionReserved
- 14:48Missed callCalled back, delivery rearranged for SaturdayRecovered
- 22:40InstagramGift enquiry answered, order placedSold
Where retailers lose customers
Busy lines and slow replies cost sales.
Peak days overwhelm the team
Sales, launches and the run-up to holidays bring a surge of calls and messages that a fixed team can't absorb.
The same questions, again and again
“Where's my order?” and “How do I return this?” take up most of the team's day, and customers wait in the queue to ask them.
Enquiries that go cold
Stock, size and product questions get answered once, then nobody follows up, and the customer buys somewhere else.
What the AI handles
The conversations your customers have with you every day.
AI agents resolve routine requests from start to finish, using live data from your systems, and hand over to your team whenever a person is needed.
01
Customer service, 24/7
Answers product, policy and account questions on every channel, and hands over to your team with full context.
02
Order and delivery updates
Customers ask where their order is and get the live status from your order system, by voice or message.
03
Returns and exchanges
Checks eligibility against your returns policy, books collections or sends return instructions, and keeps the customer updated.
04
Store and stock enquiries
Opening hours, branch details, product availability and reservations for collection.
05
Bookings and appointments
Click-and-collect slots, fittings, consultations, installations and repairs, booked and rescheduled.
06
Delivery changes
Rearranges delivery dates and addresses where your carrier allows, and confirms the change.
07
Back-in-stock alerts
Lets customers know when an item is available again, and helps them order it.
08
Reminders and win-back
Follow-ups on open enquiries and campaigns to lapsed customers, by voice, WhatsApp, SMS or email.
09
Multilingual support
Serves customers in English, Arabic and other languages, with the same answers on every channel.
AI agents
AI agents that don't just answer. They get it done.
AI agents answer every call, chat and message, then look up orders, book returns, check stock and update customer details directly in your order management system and CRM.
Inbound call · Voice AI agent
Customer · In progress
Conversation
Done in your systems
OMS · CRMYour AI team
A specialist agent for every customer journey.
Orders, returns, sales and feedback each have their own agent, working around the clock on the channels your customers use.
Returns and exchanges agent
Checks eligibility against your policy, books collections or drop-offs, offers exchanges and keeps customers updated on refunds.
- Return requested
- Voice
- Web chat
Sales and win-back agent
Answers product and stock questions, follows up open enquiries and abandoned conversations, and invites lapsed customers back.
- Product question answered
- Web chat
- Social
- Voice
Customer feedback agent
Asks for feedback after delivery or a store visit, invites happy customers to leave a review and flags problems to your team.
- Delivery completed
- SMS
Behind every channel
- Phone numbers
- VoIP & SIP
- SMS
- Web chat
- Social media
- Mobile app
AI agents+ your team
Reads and writes to
- Order management
- E-commerce platform
- CRM
- Stock & inventory
- Booking
The same agents answer on your phone numbers, your VoIP and SIP lines and every messaging channel, and they hand over to your team with the full conversation whenever a person is needed.
Who it's for
For retailers online, in store and both.
The same platform, configured for how your customers buy and what they ask.
Online retailers
- Order and delivery questions answered instantly
- Returns booked without a call
- Abandoned enquiries followed up
Multi-store retailers
- Store hours, stock and reservations
- Click-and-collect slots
- One contact centre for every store
Furniture, electricals and home
- Delivery and installation booking
- Rearranging delivery dates
- Aftercare and warranty questions
Fashion and beauty
- Size and stock checks
- Exchanges and returns
- Appointments and consultations
Phone system and channels
A complete phone system for your stores and contact centre, with AI built in.
Intelinteract replaces your phone provider and joins up every channel. Keep your numbers, route customers to the right team or store, and let your people and the AI answer on the same system, connected to your order and customer systems.
Keep your numbers
Port your existing numbers, or add new local and freephone numbers for every store.
Smart routing
Menus, queues and opening-hours rules that send customers to the right team or store.
Every calling essential
Transfer, hold, forwarding, voicemail and call recording, on one system.
Team and AI on one line
Your team answers as usual. When queues build or you're closed, AI agents pick up and hand back with context.
Missed calls recovered
Any call that isn't answered gets an SMS or WhatsApp follow-up in seconds.
Call intelligence
Summaries, transcripts, sentiment and contact-reason tracking for every conversation.
Every channel
Phone, WhatsApp, chat, email and social, in one conversation.
Customers get in touch however suits them. Every call, WhatsApp, text, email, web chat, social media and in-app message lands in one place, answered by the same AI agents and the same team.
- Phone
- SMS
- Web chat
- Social media
- Mobile app
One customer history
Every conversation and order on one timeline, so customers never repeat themselves.
Switch channels mid-conversation
A call becomes a WhatsApp with a tracking link, and the history follows the customer.
One queue for your team
Calls and messages routed together by team, skill and language.
Connected to your order system
One system from the first message to the patient record.
Intelinteract connects to your order management, e-commerce and CRM systems, so every answer uses live order, stock and customer data.
- 01Customer gets in touchBy phone, WhatsApp, chat, email, social media or your app.
- 02Customer recognisedMatched to their account and recent orders.
- 03AnsweredBy an AI agent with live data, or by your team.
- 04ResolvedOrder updated, return booked or item reserved.
- 05LoggedThe conversation and its outcome are recorded against the customer.
Contact centre
A contact centre that scales for peak trading.
AI agents absorb the surge on your busiest days, while your team handles the conversations that need a person.
01
Omnichannel queues
Calls, WhatsApp, SMS, email, web chat and social messages in one queue, with skills-based routing.
02
Peak-ready
AI agents take the extra volume on sale days and launches, so queues don't grow with demand.
03
Agent assist
Real-time guidance, knowledge suggestions and automatic summaries for your team.
04
AI quality management
Every conversation reviewed against your standards, not a small sample.
05
Supervisor tools
Live monitoring, whisper and barge, and real-time wallboards.
06
Contact-reason reporting
See why customers get in touch, by channel and product, and fix the causes.
How it works
Live on your busiest journeys first.
- Step 1
Assess
We review your contact volumes, reasons and channels to find where AI agents take the most load.
- Step 2
Connect
We connect your order, stock and customer systems and your phone and messaging channels.
- Step 3
Test
Agents are tested on real conversations for accuracy and tone before customers use them.
- Step 4
Go live and improve
We start with order status and returns, then add stock, sales and win-back.
Built for retail
Your brand, your policies, every channel.
Intelinteract answers in your brand's voice and follows your policies, for retailers in the UK and the Gulf.
Connects to
- Order management
- E-commerce platform
- CRM
- Stock and inventory
Your brand voice
Agents answer in your tone, using your product information and policies.
Consent and opt-outs
Service messages such as order updates are separate from marketing, which respects consent and opt-outs.
English and Arabic
Serve customers in English, Arabic and other languages on every channel.
Transparent with customers
The AI says it is an AI assistant, and customers can ask for a person at any time.
Security and privacy
Customer data handled under GDPR with role-based access and audit trails.
Handover with context
When a person is needed, your team sees the whole conversation and order history.
Integrations
Works with your retail systems.
Order management, e-commerce, CRM, stock, payments, telephony and messaging tools.
FAQ
Questions we're asked.
Can the AI give live order updates?
Yes. It connects to your order management system and carriers, so customers get the live status of their order by voice, WhatsApp or chat.
Can it handle returns?
Yes. It checks eligibility against your returns policy, books collections or drop-offs, offers exchanges and keeps customers updated.
Will it work on Instagram and WhatsApp?
Yes. The same AI agents answer on phone, WhatsApp, SMS, email, web chat and social media, with one customer history.
What about our busiest days?
AI agents take the extra volume on sale days and launches, so your team isn't overwhelmed and customers aren't left in a queue.
Does it replace our customer service team?
No. AI agents handle routine requests, so your team can focus on complex conversations and customers who need a person.
How do we start?
Most retailers start with order status and returns, the highest-volume questions, then add stock, sales and win-back.
See how many conversations AI could handle for you.
Book a demo and we'll walk through your busiest customer journeys and where AI agents can take the load.