Recall agent
Works through sight test and contact lens aftercare recalls, contacts each customer on the channel they prefer and books them in.
- Sight test recall due
- Voice
- SMS
Intelinteract® for opticians
Every eye test booked. Every recall answered.
A practice phone system with an AI receptionist built in. Book eye tests around the clock, run sight test and contact lens recalls, let customers know when their glasses are ready, and answer frame and price questions, so your team can stay with the customer in the chair.
AI front desk · today
Live- 08:40CallEye test booked for Saturday 11:00Booked
- 09:15WhatsAppGlasses ready, collection booked for ThursdayBooked
- 10:05Recall2-year sight test reminder answeredBooked
- 12:30Missed callCalled back, contact lens check movedRecovered
- 19:10Web chatVarifocal price enquiry after hoursAnswered
Why practices switch
The phone rings while your team is with a customer.
Calls during tests and dispensing
Your optometrist is testing and your dispensing team is fitting frames. The phone rings out, and the caller books with the practice down the road.
Recalls that slip
Sight test and contact lens recalls go out, but nobody has time to follow up the customers who don't respond.
Chasing collections and reorders
Telling customers their glasses are ready, booking collections and handling contact lens reorders takes hours of calls every week.
What the AI handles
The calls and messages your team shouldn't have to take.
The AI receptionist handles routine conversations from start to finish in your practice's name, and knows when to bring in your team.
01
Eye test bookings
Books, moves and cancels eye tests and contact lens appointments with the right optometrist and branch.
02
NHS and private questions
Answers questions about NHS sight test eligibility, private fees and what's included, using the information you approve.
03
Glasses-ready messages
Tells customers their glasses or lenses are ready and books a collection or fitting time.
04
Contact lens reorders
Takes reorder requests, reminds customers when supplies are due and books aftercare checks.
05
Recalls
Runs sight test and contact lens aftercare recalls, with customers able to book in the same conversation.
06
Frame, lens and price enquiries
Answers questions on frames, lens options, offers and opening hours, and books a consultation when needed.
07
Missed-call recovery
Any call that isn't answered gets a WhatsApp or SMS follow-up within seconds.
08
Clinical questions to your team
Anything clinical, such as sudden changes in vision, follows your practice's protocol and goes straight to your team.
09
Summaries for your team
Every conversation is summarised and logged against the customer, with the outcome and any action needed.
AI agents
AI agents that don't just answer. They get it done.
Voice AI agents answer every call to your practice, then book, move and cancel eye tests and keep customer details up to date in your practice management system.
Inbound call · Voice AI agent
New customer · In progress
Conversation
Done in your systems
Your practice systemYour AI team
A specialist agent for every job on your front desk.
Recalls, confirmations, collections and feedback each have their own agent, working around the clock on the channels your customers use.
Appointment confirmation agent
Confirms tomorrow's eye tests, moves customers who can't make it, and fills freed slots from the waiting list.
- Confirming tomorrow's tests
- Voice
- SMS
Collection and reorder agent
Tells customers when glasses and lenses are ready, books collections and fittings, and handles contact lens reorders.
- Order ready
- SMS
- Voice
Customer feedback agent
Checks in after appointments and collections, invites happy customers to leave a Google review and flags concerns to the practice manager.
- Collection completed
- SMS
Behind every channel
- Phone numbers
- VoIP & SIP
- SMS
- Web chat
- Social media
- Mobile app
AI agents+ your team
Reads and writes to
- Practice management system
- Booking & diary
- CRM
- Customer records
The same agents answer on your phone numbers, your VoIP and SIP lines and every messaging channel, and they hand over to your team with the full conversation whenever a person is needed.
Who it's for
From independent practices to optical groups.
The same platform, configured for the way each practice works.
Independent opticians
- Eye test booking while you test
- Glasses-ready messages and collections
- Recalls without extra admin
Multi-branch groups
- One phone system for every branch
- Book at the nearest branch with availability
- Reporting by branch
Optometrist-led practices
- Specialist and enhanced service enquiries
- Clinical questions routed to optometrists
- Pre-appointment instructions
Contact lens specialists
- Reorders and supply reminders
- Aftercare recalls
- Fitting appointments
Practice phone system and channels
A complete phone system for your practice, with AI built in.
Intelinteract replaces your phone provider, not just your receptionist. Keep your numbers, run every branch on one cloud phone system, and let your team and the AI answer on the same system, connected to your practice management system.
Keep your numbers
Port the numbers your customers already know, or add new local and freephone numbers.
Routing that fits your practice
Menus, ring groups, queues and opening-hours rules for one practice or every branch.
Every calling essential
Transfer, hold, forwarding, voicemail and call recording, without a separate phone contract.
Your team and AI on one line
Your team answers as usual. When they're with a customer or the practice is closed, the AI picks up and hands back with context.
Missed calls recovered
Any call that isn't answered gets an SMS or WhatsApp follow-up in seconds.
Call intelligence
Summaries, transcripts and booked versus unbooked tracking for every call.
Every channel
Phone, WhatsApp, email and web chat, in one conversation.
Customers get in touch however suits them. Every call, WhatsApp, text, email, web chat and social message lands in one place, answered by the same AI agents and the same team.
- Phone
- SMS
- Web chat
- Social media
- Mobile app
One customer history
Every conversation on every channel sits on one timeline.
Switch channels mid-conversation
A missed call becomes a WhatsApp, and a WhatsApp becomes a booking.
One queue for your team
Calls and messages routed together by branch and opening hours.
Connected to your practice system
One system from the first message to the patient record.
Intelinteract connects to your practice management system, so calls, bookings, collections and recalls stay in step with your diary and customer records.
- 01Customer gets in touchBy phone, WhatsApp, email, chat or social media.
- 02Customer recognisedMatched to their record in your practice system.
- 03AnsweredBy your team, or by the AI when they're busy or closed.
- 04BookedStraight into your diary, at the right branch.
- 05LoggedThe conversation and its outcome are recorded against the customer.
For optical groups
One customer contact centre for every branch.
A central team and AI agents answer, book and follow up for every branch, while each branch keeps its own numbers and identity.
01
Omnichannel queues
Calls, WhatsApp, SMS, email and web chat in one queue, routed by branch and skill.
02
Book across branches
Offer customers the nearest branch with availability.
03
Each branch keeps its identity
Customers call their branch's number and hear its name, whoever answers.
04
Recall campaigns at scale
Sight test and contact lens recalls run group-wide by AI and human agents.
05
Supervisor tools
Live monitoring, whisper and barge, and real-time wallboards.
06
Branch-level reporting
Answer rates, bookings and missed opportunities per branch and for the group.
How it works
Configured to your practice, tested before it answers a customer.
- Step 1
Learn your practice
We capture your services, fees, optometrists, branches, opening hours and the questions customers ask most.
- Step 2
Connect your systems
We connect your practice system and phone lines, so the AI books into real availability.
- Step 3
Test with your team
Your team tests the AI on real scenarios before it answers customers, and your numbers are ported on an agreed date.
- Step 4
Go live and improve
We review calls and outcomes with you and keep improving the agents and routing.
Built for UK optical practice
Works the way opticians work.
Intelinteract follows your practice's policies, whether you offer NHS sight tests, private eye care or both, in one practice or many.
Connects to
- Practice management system
- Booking and diary
- CRM
NHS and private
Follows your rules for NHS sight test eligibility questions, private fees and what each appointment includes.
Clinical boundaries
Never gives clinical advice. Urgent symptoms such as sudden changes in vision follow your protocol and go to your team.
Transparent with customers
The AI always introduces itself as an AI assistant, and customers can ask for a person at any time.
UK GDPR and security
Customer data handled under UK GDPR with a Data Processing Addendum, role-based access and audit trails.
Consent and opt-outs
Recalls and appointment reminders are service messages; promotional campaigns respect consent and opt-outs.
One practice to many
Start with one practice and add branches and a central team as you grow, without changing systems.
Integrations
Works with your practice systems.
Practice management, CRM, payments, telephony and messaging tools.
FAQ
Questions we're asked.
Can the AI book eye tests into our diary?
Yes. It connects to your practice management system, checks real availability and books, moves and cancels eye tests and contact lens appointments at the right branch.
Can it tell customers their glasses are ready?
Yes. The collection agent messages customers when their glasses or lenses are ready and books a collection or fitting time in the same conversation.
Will it answer questions about NHS sight tests?
It answers eligibility and fee questions using the information you approve, and passes anything it can't answer to your team.
What happens with urgent eye problems?
The AI never gives clinical advice. Urgent symptoms follow your practice's protocol and are passed straight to your team or signposted as you decide.
Can we keep our phone numbers?
Yes. Your existing numbers are ported on an agreed date, and you can add new local or freephone numbers at any time.
Does it work for groups with many branches?
Yes. Each branch keeps its own numbers and identity, while calls and messages can be answered centrally by your team and AI agents.
Hear it book an eye test for your practice.
Book a demo and we'll show you how Intelinteract answers, books and follows up for a practice like yours.